Cancel Subscription and Membership

How to Cancel XSport Membership Step-by-Step




If you’re looking to cancel your XSport membership, you have several offline options available to you. Here’s a step-by-step guide on how to cancel your membership:

1. In-person cancellation:

  • Visit your XSport gym location during weekdays, preferably between 10 a.m. and 6 p.m.
  • Approach the front desk and request a cancellation form.
  • Fill out the cancellation form with the required details.
  • Submit the form to the staff.
  • Make sure to request a copy of the cancellation form for your personal records.

2. Phone cancellation:

  • Call the XSport Fitness cancellation number at 877-417-1450.
  • Provide your membership details and reason for canceling to the customer care representative.
  • Request a confirmation email or any other documentation to verify the cancellation.

3. Cancellation via letter:

  • Write a written notice stating your intention to cancel your XSport membership.
  • The notice should be a 30-day notice.
  • Send the letter to Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507.

Alternatively, you can use the DoNotPay app to cancel your XSport membership. Follow these steps:

  • Access your account via the DoNotPay app.
  • Click on “Find Hidden Money.”
  • Enter “XSport” as the name of the service.
  • Wait for up to 48 hours for the cancellation process to be completed.

It’s important to note that XSport Fitness does not provide an option to cancel your membership online through their website.

Cancellation Fee

There is no specific cancellation fee for terminating your XSport membership. However, before your cancellation can be considered and processed, you may need to pay any outstanding balances or charges. It’s crucial to settle any outstanding fees to avoid any complications.

Additionally, to avoid incurring service charges related to appointments, make sure to cancel them at least 24 hours in advance. If you fail to cancel on the same day or miss an appointment without prior cancellation, you will be responsible for any service charges incurred.

Refund Policy

XSport Fitness does not offer refunds on membership fees. However, there might be possibilities for refunds on specific products or services purchased through XSport Fitness, such as private training sessions or gym merchandise. If you are dissatisfied with a product or service, you can inquire about the refund policy before making a purchase to understand your options.

If you have any concerns regarding XSport Fitness’s refund policy, it’s recommended to contact their customer service directly. Unfortunately, there is no direct information available on how to request a refund for XSport membership fees. It is best to reach out to the gym to discuss your situation and explore any potential refund options.

Remember, it’s important to review the terms and conditions of any product or service you purchase from XSport Fitness to fully understand the refund policy.

With this step-by-step guide, you should be able to cancel your XSport membership with ease.

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