Are you looking to cancel your Archives subscription and need guidance? No worries, we’re here to help. In this article, we’ll walk you through the step-by-step process of canceling your Archives subscription. Whether you prefer online cancellation, email, or phone, we’ve got you covered. Additionally, we’ll provide information on how to request a refund if applicable.
Online Cancellation
- Firstly, log in to your Archives account by visiting https://www.archives.com.
- Once logged in, navigate to the “My Account” tab on the website.
- Look for the “Help” section and scroll down to the “Membership and Billing” subsection.
- Within the “Membership and Billing” section, you’ll find the cancellation option. Click on it.
- A confirmation prompt will appear. Confirm your decision to cancel your subscription.
- It’s crucial to keep any confirmation emails or numbers you receive as proof of your cancellation.
Cancellation via Email
- Compose an email addressed to support@archives.com.
- In your email, kindly request to cancel your Archives membership. Be sure to provide your account information for verification purposes.
- Ask for a confirmation email for the cancellation to ensure your request has been processed successfully.
Cancellation over the Phone
- Contact the Archives customer support team by calling 888-896-4442.
- On the call, select the appropriate option to cancel your subscription.
- Provide the necessary information, such as the last four digits of your credit card and your zip code, as requested by the customer support representative.
- It’s advisable to request a confirmation number for the cancellation to have a record of the process.
Requesting a Refund
The refund process for your Archives subscription depends on whether you are within the trial period or after the trial period.
During the trial period: Archives.com offers a 7-day free trial for their services. If you decide to cancel your subscription within this trial period, you are eligible for a refund. To request a refund during the trial period, follow the cancellation steps mentioned above. After canceling your subscription, contact Archives customer support to request a refund.
After the trial period: For subscriptions longer than one month that are billed upfront, you may be eligible for a full refund if you cancel within the first 30 days of the subscription. If your subscription began with a free trial, the 30-day refund eligibility period starts after the trial ends. To request a refund after the trial period, follow the cancellation steps mentioned above and then contact Archives customer support.
Please note that after your subscription renews, you are not eligible for any refunds. Additionally, refunds are not based on account usage.
Canceling your Archives subscription is a straightforward process. Whether you choose online cancellation, email, or phone, follow the discussed steps precisely. Remember to request a confirmation email or number for your cancellation as proof. If you are eligible for a refund, make sure to initiate your refund request within the specified timeframes.
