Are you a dog owner looking to cancel your BarkBox subscription? Or perhaps you’ve already canceled but are unsure about getting a refund? We’ve got you covered! In this comprehensive blog post, we’ll walk you through the step-by-step process of canceling your BarkBox subscription and requesting a refund if needed.
Canceling Your BarkBox Subscription
BarkBox offers two convenient ways to cancel your subscription:
1. Online Cancellation
- Log in to your account on the BarkBox website.
- Navigate to the “Subscription” section and click on “All Subscriptions.”
- Locate the subscription you wish to cancel and select “Edit.”
- Follow the prompts to complete the cancellation process.
2. Email Customer Service
- Send an email to happy@barkbox.com with the subject line “Cancellation Request.”
- Include your BarkBox account number and clearly state that you want to end your subscription.
- Provide any additional details or reasons for canceling, if desired.
It’s important to note that if you cancel after the third day of the month, you may still receive the current month’s box, and the cancellation will take effect from the following month.
Requesting a Refund
BarkBox has a “Scout’s Honor” guarantee, which means they will send you another box for free if you’re unsatisfied with your original shipment. However, they do not offer a straightforward refund policy. If you need to request a refund, follow these steps:
Contact BarkBox Customer Service
Reach out to BarkBox customer support through email at happy@barkbox.com. Explain your situation and request a refund. It’s essential to contact them before the next billing cycle, as cancellations made after being billed will only take effect in the following billing cycle.
Use Chargeback
If you find the BarkBox website overwhelming or not user-friendly, you can use the Chargeback app to help you secure a refund. This app simplifies the process of requesting and obtaining refunds. However, keep in mind that BarkBox refunds may take around 5-10 business days to process back to your original payment method.
Check Subscription Settings
Log in to your BarkBox account, go to the profile page, and scroll down to the subscription settings. You may find an option to disable subscription auto-renewal, which can help you manage your subscription and potential refunds.
Canceling a subscription or requesting a refund can be frustrating, but with the right information and approach, it can be a smooth process. Remember, communication is key, so don’t hesitate to reach out to BarkBox customer service if you have any questions or concerns.
