Cancel Subscription and Membership

How to Cancel Boots Order Step-by-Step




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Are you looking to cancel your order with Boots? Whether you’ve changed your mind or encountered an issue, canceling an order can sometimes be a daunting task. To help you navigate through the process smoothly, we’ve put together a step-by-step guide on how to cancel your Boots order.

  1. Contact Boots Customer Support: The first step is to reach out to Boots’ customer support team as soon as possible. You can contact them through a phone call or email. It’s important to note that Boots does not guarantee the cancellation of your order, and chances for cancellation are generally low. However, it’s still worth trying to cancel if you want to.
  2. Phone Call: To contact Boots customer service, you can call the following numbers:
    • General customer enquiries: +44 345 124 4545
    • Boots Advantage Card enquiries: +44 345 270 0999
  3. Email: If you prefer to communicate via email, you can contact Boots at for general queries or for Boots Opticians queries.
  4. Be Prompt: Since Boots’ policy states that no cancellations or changes can be made once the order has been placed and is in the process of being dispatched, it’s crucial to contact customer support as soon as possible. This will increase your chances of a successful cancellation.

Understanding Boots’ Return Policy

In case you’re unable to cancel your order, it’s good to be familiar with Boots’ return policy. Here are the key points:

  1. Return Window: Boots allows you to return any unwanted items within 35 days of purchase for a refund or replacement. However, the items must be in their original condition.
  2. Exclusions: Keep in mind that items directly dispatched from the supplier cannot be returned to Boots. You’ll need to follow the supplier’s return instructions.
  3. Return Options:
    • Return to a Local Store: You can take the item to a Boots store for a refund or replacement.
    • Return by Post: If you have returned an item via post and are registered on, updates will be visible in the relevant section of your ‘order history’ page.
  4. Boots Advantage Card Points: If you earned Boots Advantage Card points on the items you’re returning, please note that these points will be removed according to the Boots Advantage Card terms and conditions. This does not affect your statutory rights.

Refund Processing Time

Once Boots receives your returned item, they will process your refund. Here’s what you need to know about refund processing time:

  1. Time Frame: The refund can take up to 14 days to appear in your bank account after it has been processed.
  2. Boots Advantage Card: If your purchase was made using a Boots Advantage Card, you will not receive a cash refund. Instead, your card will be credited with the appropriate number of points. Please allow up to 14 days for the points to appear in your account.

Remember, it’s essential to contact Boots’ customer support as soon as possible if you have any inquiries or concerns regarding the cancellation or return process. They will be able to provide you with accurate and up-to-date information.

While we’ve provided a comprehensive guide, it’s important to check Boots’ website or contact their customer support for the most accurate and detailed information regarding their cancellation and return policies.

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