Cancel Subscription and Membership

How to Cancel Membership and Request a Refund




In the world of online chess, is a popular platform that offers a vast array of features and resources for players of all levels. However, there may come a time when you decide to part ways with the website, either temporarily or permanently. In this blog post, we’ll guide you through the process of canceling your membership and requesting a refund, if applicable.

Canceling Your Membership

If you’ve decided to cancel your membership, follow these simple steps:

  1. Navigate to Settings: Click on the gear icon located in the bottom-left corner of the screen to access the settings menu.
  2. Select “All Settings”: Scroll down and click on “All Settings” to access the comprehensive settings options.
  3. Choose “Membership / Payment”: From the list of settings, locate and select the “Membership / Payment” option.
  4. Click “Manage Account”: This will redirect you to a page where you can manage your account details, including your membership status.
  5. Cancel Your Membership: On this page, you’ll find an option to cancel or close your account. If you only wish to cancel your premium membership, follow the on-screen instructions to do so.

Note: If you click the “Close My Account” option, this will permanently delete your account and all associated data. Only proceed with this step if you’re certain you want to delete your account entirely.

Requesting a Refund offers a 30-day money-back guarantee for first-time subscriptions. If you’ve recently subscribed and would like to request a refund, follow these steps:

  1. Cancel Your Membership: First, ensure that you’ve canceled your membership following the steps outlined above.
  2. Contact Support: Send an email to, explaining your reason for requesting a refund. Be sure to include your username and the email address associated with your account.
  3. Provide Necessary Details: In your email, clearly state that you’d like to request a refund for your membership. If you forgot to cancel the free trial before the trial period ended, mention this in your email as well.
  4. Follow Up: If you don’t receive a response from support within a few days, follow up with another email to ensure your request was received and is being processed.

Note: If you signed up for your membership through Apple or Google, you’ll need to contact their respective support teams to request a refund, as is unable to provide refunds for purchases made through those platforms.

About the author

Latest posts

  • How to Cancel Cricket Wireless: Step-by-Step Guide

    Canceling your Cricket Wireless service can seem daunting, but it doesn’t have to be. Whether you’re switching to a new provider or simply no longer need the service, this guide will walk you through the steps to ensure a smooth cancellation process. Step-by-Step Instructions to Cancel Cricket Wireless 1. Gather Necessary Information Before you begin the…

    Read more

  • The Comprehensive Guide to Canceling and Returning Afterpay Orders

    Shopping online has become a ubiquitous part of our lives, and with the rise of buy-now-pay-later services like Afterpay, it’s easier than ever to indulge in retail therapy. However, what happens when you need to cancel or return an order? Fear not, this guide will walk you through the process step-by-step, ensuring a smooth and…

    Read more

  • How to Cancel JustAnswer Subscription Effortlessly

    If you’ve been a JustAnswer user and have decided to cancel your subscription, you’re in the right place. This blog post will guide you through the simple steps to cancel your JustAnswer membership without any hassle. Why Cancel JustAnswer? There could be various reasons why you might want to cancel your JustAnswer subscription. Perhaps you’ve…

    Read more