In the world of online chess, Chess.com is a popular platform that offers a vast array of features and resources for players of all levels. However, there may come a time when you decide to part ways with the website, either temporarily or permanently. In this blog post, we’ll guide you through the process of canceling your Chess.com membership and requesting a refund, if applicable.
Canceling Your Chess.com Membership
If you’ve decided to cancel your Chess.com membership, follow these simple steps:
- Navigate to Settings: Click on the gear icon located in the bottom-left corner of the screen to access the settings menu.
- Select “All Settings”: Scroll down and click on “All Settings” to access the comprehensive settings options.
- Choose “Membership / Payment”: From the list of settings, locate and select the “Membership / Payment” option.
- Click “Manage Account”: This will redirect you to a page where you can manage your account details, including your membership status.
- Cancel Your Membership: On this page, you’ll find an option to cancel or close your account. If you only wish to cancel your premium membership, follow the on-screen instructions to do so.
Note: If you click the “Close My Account” option, this will permanently delete your account and all associated data. Only proceed with this step if you’re certain you want to delete your Chess.com account entirely.
Requesting a Refund
Chess.com offers a 30-day money-back guarantee for first-time subscriptions. If you’ve recently subscribed and would like to request a refund, follow these steps:
- Cancel Your Membership: First, ensure that you’ve canceled your membership following the steps outlined above.
- Contact Chess.com Support: Send an email to support@chess.com, explaining your reason for requesting a refund. Be sure to include your username and the email address associated with your account.
- Provide Necessary Details: In your email, clearly state that you’d like to request a refund for your Chess.com membership. If you forgot to cancel the free trial before the trial period ended, mention this in your email as well.
- Follow Up: If you don’t receive a response from Chess.com support within a few days, follow up with another email to ensure your request was received and is being processed.
Note: If you signed up for your Chess.com membership through Apple or Google, you’ll need to contact their respective support teams to request a refund, as Chess.com is unable to provide refunds for purchases made through those platforms.
