Cancel Subscription and Membership

How to Cancel Pets Best Insurance and Request a Refund




Owning a pet can be a delightful experience, but it also comes with responsibilities, including ensuring their well-being and health. Pet insurance can provide peace of mind by covering unexpected veterinary expenses, but circumstances may arise where you need to cancel your policy. If you find yourself in a situation where you need to cancel your Pets Best insurance, this blog post will guide you through the process and help you understand how to request a refund.

The Cancellation Process

To cancel your Pets Best pet insurance policy, you have several options:

  1. Phone Call: You can contact Pets Best customer service via phone and request to cancel your policy. Be prepared to provide your policy details and the reason for cancellation.
  2. Online Chat: Pets Best offers an online chat option on their website, where you can initiate the cancellation process with a representative.
  3. Written Communication: You can send a written request to Pets Best, either via email or regular mail, stating your intention to cancel the policy.

It’s essential to follow up and ensure that Pets Best has received and processed your cancellation request.

Refund Eligibility and Calculation

Your eligibility for a refund and the refund amount will depend on several factors:

Grace Period

If you cancel your Pets Best policy within the grace period (typically the first 30 days), you are entitled to a full refund of any premiums paid, provided that no claims have been made during that period. If a claim has been paid, no refund will be issued.

After the Grace Period

If you cancel your policy after the grace period, the refund amount will be prorated based on the number of days remaining on the policy term after the cancellation date. For example, if you cancel halfway through a 12-month policy, you may receive a refund for the remaining 6 months of premiums paid.

Claims Paid

If Pets Best has paid any claims during the policy term, you will not be eligible for a refund, regardless of the cancellation date.

Requesting a Refund

To request a refund from Pets Best, follow these steps:

  1. Contact Pets Best: Initiate the cancellation process through one of the methods mentioned above (phone, online chat, or written communication).
  2. Provide Reason for Cancellation: You may need to provide a reason for canceling the policy, although this is not explicitly required by Pets Best.
  3. Request a Refund: Clearly state that you would like to request a refund for the remaining policy term, if eligible.
  4. Track Correspondence: Keep track of any correspondence with Pets Best, including confirmation of cancellation and refund processing.
  5. Allow for Processing Time: Pets Best’s refund processing time may take up to 10-15 business days from the date you submitted your cancellation request.

Potential Fees and Complaints

While Pets Best does not explicitly state any cancellation fees, some pet insurance providers may charge a small administrative fee for processing the cancellation and refund. If you encounter any issues or delays with the refund process, you can file a complaint with the Better Business Bureau (BBB) for assistance.

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