Cancel Subscription and Membership

How to Cancel Cineworld Step-by-Step




Cineworld is a popular cinema chain that offers a wide range of movies for you to enjoy. However, if you find yourself needing to cancel a booking or your Cineworld Unlimited membership, the process is simple. In this article, we will guide you step-by-step on how to cancel Cineworld bookings and memberships.

How to Cancel a Cineworld Booking

  1. Log in to your My Cineworld account: To cancel a booking, you need to have a My Cineworld account. If you don’t have an account, you will need to create one first. Once you have your account, visit the Cineworld website and log in using your account details.
  2. Go to “My bookings” tab: After logging in, navigate to the “My bookings” tab. This section lists all the bookings associated with your account.
  3. Find the booking you want to cancel: Scroll through the list of bookings and locate the one you wish to cancel. Take note that you can only cancel bookings made through your My Cineworld account and at least two hours before the performance time.
  4. Click the “cancel booking” option: Once you have found the booking, click on the “cancel booking” option located at the bottom of the page. Confirm the cancellation when prompted.

Please be aware that the original booking fee is non-refundable. Additionally, tickets purchased at the cinema or booked online without using a My Cineworld account are non-refundable as well.

How to Cancel Cineworld Unlimited Membership

  1. Contact Cineworld customer service: To cancel your Cineworld Unlimited membership, you can call their customer service department at 0330 333 4444 or send an email to
  2. Cancel within 15 days for a full refund: If you cancel your Unlimited membership within 15 days of subscribing, you may be eligible for a full refund.
  3. Charges may apply after 15 days: After the initial 15-day period, any cancellation may be subject to charges for any films you have seen using your membership during this period.

It’s important to note that if you have an annual subscription, no refund of the subscription fee for the initial period will be made unless you cancel within the 15-day cancellation period.

So, whether you need to cancel a Cineworld booking or your Unlimited membership, following these simple steps will help you navigate the process smoothly. Remember to check the terms and conditions of your membership for any specific requirements or additional information. Enjoy your Cineworld experience!

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