Cancel Subscription and Membership

How to Cancel Herbalife Step-by-Step




Herbalife is a well-known company that offers health and wellness products through a network marketing business model. If you’re currently a member of Herbalife and wish to cancel your membership, it’s important to understand the cancellation process. Here’s a step-by-step guide to help you cancel your Herbalife membership.

Determine Your Membership Type

Before beginning the cancellation process, it’s important to know whether you’re a distributor or a preferred member. Distributors are individuals who have signed up to sell Herbalife products, while preferred members are customers who have enrolled to receive products at a discounted price. The cancellation process may differ slightly depending on your membership type.

Distributor Cancellation Process

If you’re a distributor, start by submitting the Inventory Repurchase Form. This form can usually be found on the Herbalife website, specifically on the distributor portal, known as Once you’ve completed the form, contact the Refunds & Repurchase Department at 1-855-757-4747. They will assist you in arranging for the pick-up of any items you wish to return to Herbalife Nutrition.

Preferred Member Cancellation Process

If you’re a preferred member, there are two methods to cancel your membership. One option is to call Herbalife’s Member Services Department at 866-866-4744. Alternatively, you can send an email to to request the cancellation of your membership. They will guide you through the necessary steps to complete the cancellation process.

Wait Duration for Enrollment

After cancelling your Herbalife membership, it’s important to note that you or your spouse will need to wait for 12 months before enrolling again as a preferred member under another sponsor. This waiting period helps ensure compliance with Herbalife’s membership policies.

What Happens to Your Herbalife Account

Once you cancel your Herbalife membership, your account will be terminated, and you will lose access to any benefits associated with your membership. If you have any remaining credits or rewards, they may no longer be valid.

Refund Eligibility

After canceling your Herbalife membership, you may be eligible for a refund depending on the type of membership you had and the products you purchased. If you were a distributor, you may be entitled to a refund for unopened products, Herbalife-produced literature, and sales aids purchased within the previous 12 months. Preferred members may be eligible for a refund or product exchange for any unsatisfactory products.

Initiating a Refund Request

To initiate a refund request, distributors can complete the Inventory Repurchase Request Form available on For preferred members, contacting Herbalife’s customer service at 866-866-4744 or emailing is the best way to request a refund or product exchange.

Return Procedure

If you’re eligible for a refund, Herbalife will provide instructions on how to return the products. The Refunds & Repurchase Department will guide you through the process, including arranging for the pick-up of the items.

Refund Processing Time

It’s important to note that the refund process may take up to 10 days after Herbalife receives the returned items. Once the return is processed, the cost of the original shipping and return shipping may be refunded to you if the liability of the seller is established.

Canceling your Herbalife membership is a straightforward process, but it’s important to follow the appropriate steps and understand any refund eligibility criteria. By following this step-by-step guide, you can successfully cancel your Herbalife membership.

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