Covenant Eyes is a popular internet accountability service that helps individuals manage and control their internet usage to promote a healthy online environment. However, there may be occasions where users decide to cancel their Covenant Eyes subscription. If you find yourself in this situation, here is a step-by-step guide on how to cancel your Covenant Eyes subscription.
Please note that Covenant Eyes’ customer service hours are Monday – Friday, from 9 AM – 6:45 PM (ET). It is advisable to contact them within these hours for a smoother cancellation process.
Step 1: Contact Covenant Eyes Customer Service
To initiate the cancellation process, you will need to get in touch with the Covenant Eyes customer service team. You can do this by calling their toll-free number, (877) 479-1119.
Step 2: Speak with a Representative
Once you are connected to a Covenant Eyes customer service representative, politely request to speak with a representative regarding the cancellation of your account. This will ensure that you are directed to the appropriate department for assistance.
Step 3: Provide Account Information
To expedite the cancellation process, have your account number and customer information readily available. This will include your username and any associated email addresses linked to your Covenant Eyes account. Providing accurate and complete information will help the customer service representative locate your account efficiently.
Step 4: Request Cancellation
Clearly state your intention to cancel your Covenant Eyes account and recurring payments. It is essential to communicate your request clearly to avoid any confusion. The customer service representative will assist you with the cancellation process.
Step 5: Confirmation
After confirmation of your cancellation request, you will receive a confirmation letter or email from Covenant Eyes. This communication will acknowledge the cancellation of your subscription and ensure that recurring payments cease accordingly.
Optional Step: Uninstalling Covenant Eyes Software
If you have decided to uninstall the Covenant Eyes software from your device after canceling your subscription, you can follow the instructions provided by Covenant Eyes. These instructions can be found on the Covenant Eyes website or by reaching out to the customer service representative during your cancellation call.
Refund Policies
Covenant Eyes offers a 30-Day Money Back Guarantee for first-time users. If you decide to cancel your subscription within the first 30 days of service, you are eligible for a full refund of the entire amount billed during that period. To receive a refund, you must request it from the Covenant Eyes Member Care team.
However, it is important to note that users purchasing Covenant Eyes via In-App Purchasing are not eligible for the 30-Day Money Back Guarantee.
When requesting a refund, it is advisable to contact the Covenant Eyes Member Care team during their service hours, which are Monday – Friday, from 9 AM – 6:45 PM (ET). Be prepared to provide your Covenant Eyes account information, including your username and any associated email addresses. Also, communicate the reason for your refund request, such as dissatisfaction with the service or cancellation within the 30-Day Money Back Guarantee window for first-time users.
Remember that refund requests should be made within the designated time frame, and users who have made In-App Purchases should contact the appropriate provider for refund inquiries.
By following these step-by-step instructions, you will be able to cancel your Covenant Eyes subscription and, if eligible, request a refund within the designated time frame. Remember to always reach out to Covenant Eyes customer service for any specific inquiries or concerns regarding your account cancellation.
