Cancel Subscription and Membership

How to Cancel Crunch Membership and Request a Refund




Getting stuck in an unwanted gym membership can be a frustrating experience. Luckily, Crunch Fitness provides a few options for canceling your membership and requesting a refund, if eligible. In this blog post, we’ll explore the steps to follow when canceling your Crunch membership and the circumstances under which you may be able to get a refund.

Canceling Your Crunch Membership

Before diving into the cancellation process, it’s essential to review your contract and understand the terms and conditions. Pay close attention to the membership duration, any applicable fees, and the cancellation policy.

Cancellation Methods

Crunch Fitness offers several options for canceling your membership:

  1. Over the Phone: Call your local Crunch location and request to cancel your membership over the phone. Be prepared to provide your membership details and any necessary identification information.
  2. Online: Visit the Crunch Fitness Contact Us page, select your location, and navigate to the cancellation request section. Follow the prompts to submit your cancellation request online.
  3. In-Person: Visit your local Crunch gym and fill out a cancellation form at the front desk.

Regardless of the method you choose, ensure that you have your membership number, name, billing address, gym location, and three pieces of identifying information (such as the last four digits of your driver’s license, date of birth, and the last four digits of the account being billed) on hand.

Early Termination Fees

If you cancel your Crunch membership before the end of the first year, you may be subject to an early termination fee. According to Crunch’s terms and conditions, the fee is typically $25 plus an additional $175. However, if you’ve been a member for at least a year, you can cancel without paying any additional fees.

Requesting a Refund

In some cases, you may be eligible for a refund of your Crunch membership fees. Here are a few scenarios where a refund may be possible:

  1. Cooling-Off Period: If you cancel your membership within the first three days of signing up, you may be eligible for a full refund, no questions asked.
  2. Significant Life Changes: If you’ve experienced a significant life change, such as a medical condition or relocation, you may be able to request a refund. However, you’ll need to provide documentation to support your request.

To request a refund, contact Crunch Fitness’s Member Services department, either by phone or through their website. Be prepared to provide your membership details and the reason for your refund request. If your request is approved, Crunch Fitness will typically process the refund within 30 days.

Important Considerations

  • Return your membership card: Remember to return your membership card to your local Crunch gym after canceling your membership.
  • Pay outstanding dues: If you have any unpaid dues or fees, you’ll need to pay them before canceling your membership.
  • Review the refund policy: Carefully review Crunch Fitness’s refund policy to understand the specific circumstances under which a refund may be granted.

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