Cancel Subscription and Membership

How to Cancel Membership



Updated: is a popular online shopping platform that offers free shipping on a wide range of products. However, if you’re looking to cancel your membership, it’s essential to understand the process to avoid any unnecessary charges. In this blog post, we’ll provide you with a comprehensive guide on how to cancel your membership seamlessly.

Canceling Your Membership: Step-by-Step

Canceling your membership is a straightforward process, and you can choose from three convenient options:

1. Cancel Online

  1. Log in to your account.
  2. Navigate to the “Help” tab.
  3. Select the “Cancel Membership” link.
  4. Follow the on-screen instructions to complete the cancellation process.

2. Cancel by Email

If you prefer to cancel your membership via email, you can send a request to Make sure to include your account details and clearly state your intention to cancel your membership.

3. Cancel Over the Phone

You can also cancel your membership by calling their customer service at 1-800-869-5597. Be prepared to provide your account information and follow the instructions provided by the customer service representative.

Refunds and Prorated Charges

The refund policy for memberships varies depending on the type of membership you have:

  • Monthly Membership: If you cancel a monthly membership, you will not receive a refund. Your membership will remain active until the end of the current billing cycle.
  • Annual Membership: If you cancel an annual membership before the renewal period, you are eligible for a prorated refund of your annual fee.

It’s crucial to cancel your membership before the current billing term ends to avoid additional charges. If you encounter any issues with charges on your credit card after canceling, contact customer service for assistance at or by calling 1-800-869-5597.

Returns and Refunds offers free return shipping options with no extra fees through FedEx Ground®. If you need to return an item, follow these steps:

  1. Ensure you comply with the retailer’s refund policy and procedures.
  2. If you incur return shipping charges, you can claim Return Shipping Rebates by clicking the “Rebates” tab on your main menu and following the instructions provided.


Canceling your membership is a straightforward process, and the platform provides multiple options to suit your preference. By following the steps outlined in this guide, you can ensure a hassle-free cancellation experience and avoid any unnecessary charges. Remember to familiarize yourself with the refund and return policies to make the most of your experience.

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