Cancel Subscription and Membership

How to Cancel Equinox Gym Membership Step-by-Step




Are you wondering how to cancel your Equinox gym membership? Whether you’re moving, have a medical issue, or simply want to end your membership, this guide will provide you with step-by-step instructions on how to cancel your Equinox gym membership.

Understanding Equinox Gym Cancellation Policy

Before we dive into the cancellation process, it’s essential to understand Equinox’s cancellation policy. Equinox typically allows cancellation within the first year only if you have a medical issue that prevents you from going to the gym or if you have relocated more than 25 miles away from any Equinox center. After the first year, you should be able to cancel without paying any additional fees. However, it’s crucial to check the terms and conditions of your specific membership, as they may vary.

Steps to Cancel Equinox Gym Membership

  1. In-Person: Visit your local Equinox club and speak with a club manager to cancel your membership. This allows you to have a direct conversation and ensure all necessary paperwork is completed.
  2. Email: You can send a cancellation request to Alternatively, you can email your club manager at or Be sure to include all relevant details, such as your membership ID and reason for cancellation.
  3. Phone: Call the Concierge at 866-332-6549 and request to cancel your membership. Speak with a customer service representative who can guide you through the cancellation process over the phone.
  4. Registered or Certified Mail: If you prefer a written method, send a cancellation request via registered or certified mail to your home club. This ensures that your request is documented and delivered securely.

Please note that if you are within one year of signing up, you might be required to pay a termination fee. It’s essential to inquire about any applicable fees during the cancellation process.

Can You Cancel Equinox Membership Online?

Unfortunately, you cannot cancel your Equinox gym membership online. Equinox requires you to follow one of the above methods to cancel your membership effectively.

Will You Receive a Refund for Cancelling Equinox Membership Early?

If you cancel your Equinox membership early, you may be eligible for a refund under certain circumstances. Equinox has a refund policy that allows members to request a refund within 30 days of joining if they are not satisfied with their membership. However, if you have used any Equinox services during that time, you may not be eligible for a full refund.

Additionally, if you need to cancel your membership due to relocation, you may be eligible for a prorated refund based on the amount of time remaining on your membership. It’s important to provide proof of your new address and cancel your membership within 30 days of the move to qualify for a prorated refund.

Remember to review the terms and conditions of your specific membership for detailed information on refunds and cancellation policies.

Canceling your Equinox gym membership is a straightforward process, but it’s crucial to follow the correct steps outlined above. Whether you choose to visit your local club, email, call, or send a registered mail, make sure to inquire about any termination fees and potential refunds. By understanding Equinox’s cancellation policy and following these steps, you can confidently cancel your Equinox gym membership when needed.

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