Cancel Subscription and Membership

How to Cancel Fi Collar Subscription Step-by-Step




If you’re looking to cancel your Fi Collar subscription, you’ve come to the right place. Whether you no longer need the service or are looking to explore other options, canceling your Fi Collar subscription is a straightforward process. Here’s a step-by-step guide on how to cancel your subscription:

  1. Visit the official Fi Collar website and log into your account: Start by visiting the official Fi Collar website and log into your account using your credentials. This will give you access to your subscription settings.
  2. Click on the “Billing” tab: Once you’re logged in, navigate to the “Billing” tab on the website. This tab is usually located in the user account settings or profile section.
  3. Find the “Subscription” section: Look for the “Subscription” section within the “Billing” tab. This is where you’ll find your current subscription details and options.
  4. Click on the “Cancel Subscription” button: Within the “Subscription” section, click on the “Cancel Subscription” button. This action will initiate the cancellation process.
  5. Confirm your cancellation: After clicking on the “Cancel Subscription” button, you’ll likely be prompted to confirm your cancellation. Review the information provided and confirm that you want to cancel your Fi Collar subscription.

That’s it! By following these steps, you’ll be able to cancel your Fi Collar subscription hassle-free. However, it’s essential to note that if you cancel your plan after the commitment period, a $20 reactivation fee will be charged if you decide to resume service in the future. If you encounter any issues or need further assistance, don’t hesitate to contact Fi Collar’s customer support team.

How to Find Fi Collar Subscription Details

If you’re looking to access your Fi Collar subscription details, the process is relatively simple. Here’s a step-by-step guide on how to find your Fi Collar subscription details:

  1. Open the Fi App on your device: Ensure that you have the Fi App installed on your device. It’s typically available on both iOS and Android platforms.
  2. Tap your dog’s profile picture: Within the Fi App, locate and tap on your dog’s profile picture. This is usually found in the lower right corner of the app interface.
  3. Access the profile menu: Once you’re on the dog’s profile page, tap the three stacked lines or menu icon. This will open up the profile menu options.
  4. Tap “Collars”: Within the profile menu, look for the option labeled “Collars” and tap on it. This will take you to a page where you can view your current Fi GPS/LTE Subscription/Membership Plan.

By following these steps, you should be able to find your Fi Collar subscription details within the Fi App. If you encounter any difficulties or require additional assistance, feel free to reach out to Fi Collar’s customer support team.

How to Request a Refund for Fi Collar

If you find yourself unsatisfied with your Fi Collar purchase, you have the option to request a refund within Fi’s 30-day risk-free trial period. To initiate the refund process, follow these steps:

  1. Review Fi’s return policy: Before proceeding with the refund request, make sure to review Fi’s return policy to ensure that your collar is eligible for a refund. Familiarize yourself with the eligibility criteria and any specific instructions mentioned in the policy.
  2. Contact Fi’s customer support: Reach out to Fi Collar’s customer support to inform them of your intention to return the collar and request a refund. This can typically be done through their website, via email, or by phone. Be sure to provide them with all the necessary information and follow any instructions they provide.
  3. Package the collar for return: Once you’ve received approval for the refund, package the collar in its original packaging. Include all the accessories and documentation that came with the collar. This will ensure a smooth return process and prevent any issues with the refund.
  4. Ship the collar back to Fi: Follow Fi Collar’s instructions for returning the collar. They will provide you with the necessary information on how to ship the collar back to them. Keep in mind that return shipping is usually arranged for and paid by the customer.
  5. Keep track of the refund status: After returning the collar, Fi Collar will process the refund within two weeks of receiving the returned product. Make sure to keep track of the refund status and reach out to customer support if you have any inquiries or concerns.

It’s important to note that shipping fees are generally not eligible for a refund under the 30-day trial period. If you need any further assistance or have specific questions regarding the refund process, don’t hesitate to contact Fi Collar’s customer support team.

In conclusion, canceling your Fi Collar subscription, accessing your subscription details, and requesting a refund follow specific steps that can be easily accomplished. By following the instructions outlined in this guide, you’ll be able to navigate these processes efficiently. If you encounter any difficulties along the way, don’t hesitate to reach out to Fi Collar’s dedicated customer support team.

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