If you no longer require the services of FasTrak and would like to cancel your account, you can follow these step-by-step instructions:
Step 1: Log in to Your Account
Visit the FasTrak website and log in to your account using your credentials. This will give you access to the account settings.
Step 2: Navigate to the Account Settings
Once logged in, navigate to the Account Settings tab. Here, you will find various options related to your account.
Step 3: Select Close Account
Within the Account Settings, locate the option to close your account. Click on this option to initiate the closure process.
Step 4: Complete the Account Closure Form
FasTrak requires you to complete an Account Closure Form. Fill out the form with accurate and up-to-date information. This form helps them process your account closure request effectively.
Step 5: Submit the Form
After completing and reviewing the Account Closure Form, submit it to the FasTrak Customer Service Center. You can find the submission details on the form itself or on the FasTrak website.
Step 6: Return Your Toll Tag(s)
To receive a refund for your toll tag security deposit, you must return your toll tag(s) within 10 business days of the closure request. You have two options for returning the toll tag: in person or by mail.
By Mail:
FasTrak recommends sending the toll tag(s) by certified or registered mail to ensure delivery. Use the following address for the return:
P.O. Box 26927, San Francisco, CA 94126.
In Person:
Alternatively, you can return the toll tag to the FasTrak Customer Service Center in person. This allows for immediate return verification and assistance, if required.
Step 7: Contact Customer Service for Assistance
If you need any assistance or have questions during the account closure process, you can contact FasTrak’s Customer Service Center by phone at 877-BAY-TOLL (877-229-8655) during their regular business hours. They are available from 8:00 am to 6:00 pm Monday through Thursday and 8:00 am to 5:00 pm on Friday. Another option is to email FasTrak using the online contact form available on their website.
After following these steps, you can expect the closure of your FasTrak account to be processed accordingly.
Refund Timeline
Once you have closed your FasTrak account, it typically takes approximately 30 days to receive a refund. This time frame allows for the posting of any remaining toll transactions after the closure request is submitted.
For cash or check accounts, refunds will be made by check. For credit card accounts, a credit will be issued to the credit card associated with the account.
Returning the toll tag(s) within the specified timeline and in good working condition is crucial to be eligible for a refund. Note that deposits may be forfeited for damaged, lost, or stolen toll tags.
By following these steps, you can successfully cancel your FasTrak account and receive any applicable refunds.
