Cancel Subscription and Membership

How to Cancel Genesis Membership Step-by-Step




So, you’re considering canceling your Genesis membership? We understand that circumstances change, and sometimes the need to cancel arises. In this article, we’ll guide you through the process of canceling your Genesis membership, including important details about fees and refund policies.

Cancellation Options and Requirements

  1. Written Cancellation: One option is to submit a written cancellation request to the club manager or through the online form provided on the Genesis Health and Fitness website. It’s important to note that you may still have access to the club for the final 30 days after submitting your cancellation request1.
  2. Phone Cancellation: If you prefer a more direct approach, you can call Genesis Health Club customer service at (316) 691-5060 and submit your cancellation request over the phone2.
  3. Cancellation via Email: Compose an email to including your membership details, contact information, and a clear cancellation request.

It’s worth mentioning that some memberships may require a 30-day notice before cancellation, and specific contract terms might include a cancellation fee6. Reviewing your membership agreement will help you understand any additional requirements or fees associated with canceling your membership.

Cancelling Fees and Membership Holds

When it comes to canceling your Genesis membership, fees and terms can vary based on your contract. Some memberships may have a cancellation fee, while others do not charge any fees once the contract term has ended1.

If you wish to put your membership on hold instead of canceling, it is possible to freeze your Genesis gym membership for up to 6 months1. To request a membership hold, contact Genesis Health Club customer service at (316) 691-5060 or send an email to Remember to verify the terms and conditions for putting your membership on hold, as they may differ depending on your specific agreement.

Requesting a Refund

The refund policies for Genesis memberships depend on the specific terms outlined in your membership agreement. If you have purchased a trial membership online from Genesis Performance & Fitness Systems and services were not delivered to your satisfaction, they will refund any disputed purchases made within 30 days of the initial payment and receipt date1. To request a refund for a trial membership, you can contact them at with the subject line “Refund,” including your name and contact information.

For regular memberships, it is crucial to review your membership agreement or contact Genesis Health Club customer service at (316) 691-5060 or MServices@genesishealthclubs.com2 to understand the specific refund policies that apply to your membership.

In conclusion, should you decide to cancel your Genesis membership, follow the outlined steps and consider the requirements, possible fees, and refund policies that apply to your specific membership agreement. Remember, reviewing your contract and reaching out to customer service for clarification are important steps to ensure a smooth cancellation process.

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