Cancel Subscription and Membership

How to Cancel Hand & Stone Membership Step-by-Step




Are you considering canceling your Hand & Stone membership? We understand that circumstances change, and it’s important to know the process to cancel your membership smoothly. In this article, we will provide you with step-by-step instructions on how to cancel your Hand & Stone membership effectively.

Option 1: Cancel by Phone

One of the easiest ways to cancel your Hand & Stone membership is by calling their customer service. Follow these steps to cancel your membership over the phone:

  1. Dial Hand & Stone customer service at 1-866-889-7866.
  2. Provide your account information, such as your full name and membership ID.
  3. Request to have your membership canceled.
  4. It is recommended to ask for a confirmation email as proof of your cancellation request.

Option 2: Cancel by Email

If you prefer written communication, you can cancel your Hand & Stone membership by sending an email to Here’s how you can do it:

  1. Compose an email requesting the cancellation of your Hand & Stone membership.
  2. Include your full name, address, contact number, and membership ID in the email.
  3. Send the email to
  4. Be sure to ask for a confirmation email in response to your cancellation request.

It’s important to note that all cancellations must be done at the spa level. Contacting customer service through the official email or phone number is necessary.

Membership Freeze Option

In select locations, Hand & Stone offers a “Membership Freeze” option. This allows you to freeze your membership for up to three months. You can use this option twice in a 12-month period, with a 30-day gap between freezes. If a temporary break from your membership is what you need, this could be an alternative to canceling.

After Cancellation: Unused Sessions

After canceling your Hand & Stone membership, you may be wondering about the status of any unused sessions you have. Here’s what you need to know:

  1. You have 90 days to use any remaining sessions in your account after canceling your membership. It’s crucial to keep track of your remaining sessions within this timeframe.
  2. Schedule appointments within the 90-day period to fully utilize the services you have already paid for.
  3. If you do not use the sessions within the 90-day period, they will expire and be forfeited.

Canceling your Hand & Stone membership is a straightforward process. You have two main options: canceling by phone or by email. Remember to ask for a confirmation email as proof of your cancellation request. Additionally, if you have any unused sessions, make sure to utilize them within 90 days before they expire. We hope this guide helps you cancel your Hand & Stone membership smoothly.

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