Cancel Subscription and Membership

How to Cancel Universal Annual Pass Step-by-Step




If you’re looking to cancel your Universal Annual Pass, it’s essential to follow the proper procedure. While the initial 12-month term of membership cannot be canceled, you can submit a cancellation request after the first year. Here’s a step-by-step guide on how to cancel your Universal Annual Pass:

  1. Provide Written Notification: To cancel your Universal Annual Pass, you must provide written notification 30 days in advance of your next monthly billing cycle. This advance notice allows Universal to process your cancellation request efficiently.
  2. Choose a Method of Cancellation: There are several ways to submit your cancellation request:
    • By Mail: Send a letter to Universal Orlando Resort at the following address: Universal Orlando Resort ATTN: Annual Pass/FlexPay Dept. 1000 Universal Studios Plaza Orlando, Florida 32819
    • By Email: Send an email to In your email, request the Passholder Services team not to renew your Annual Pass.
  3. Allow Sufficient Processing Time: After submitting your cancellation request, please allow up to fifteen days for Universal to process your request. During this time, Universal will verify your information and ensure a smooth cancellation process.
  4. Contact Customer Service if Needed: If you have any questions or concerns about the cancellation process, you can contact Universal Orlando’s Guest Services at (407) 224-4233 or Universal Studios Hollywood’s customer service at (800) 864-8377.

Processing Time for Cancellation Requests

Once you have submitted your cancellation request, you may wonder how long it takes for Universal to process the request and issue a refund if applicable. On average, it takes approximately 2-3 weeks for Universal to process a cancellation request and initiate a refund. However, in some cases, this processing time may extend to 5-6 weeks, depending on the specific circumstances and the volume of requests Universal is handling at the time.

Fees for Cancelling Universal Reservations or Passes

When it comes to cancellation fees associated with Universal reservations or passes, the policies may vary based on the type of reservation or pass. Here’s a breakdown:

  • Universal Annual Pass: After the initial 12-month term of membership, there are no fees associated with canceling your Universal Annual Pass. However, remember to provide the required 30-day written notice.
  • Universal Hotel Reservations: Typically, Universal allows you to cancel hotel reservations up to five days before your check-in date without incurring any fees. However, if you cancel a hotel reservation 45 days or less from your arrival date, you may be assessed a $200 fee per hotel reservation. To determine the specific terms and conditions of your hotel reservation, it’s crucial to review the details of your booking.
  • Universal Tickets: Universal tickets are generally non-refundable once purchased. However, in exceptional cases, Universal may extend the ticket expiration dates instead of offering a refund. Check the terms and conditions of your ticket purchase for more information.

It’s important to note that if you have purchased a vacation package, additional fees or cancellation policies may apply. To gain clarity on potential fees and cancellation policies, carefully review the terms and conditions of your specific package.

By following these steps and understanding the associated policies, you can successfully cancel your Universal Annual Pass or reservations.

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