Cancel Subscription and Membership

How to Cancel Haven Holiday Reservation Step-by-Step




If you need to cancel your Haven holiday reservation, follow these steps for a smooth cancellation process:

  1. Determine Your Eligibility: Check if you have Haven Holiday Protection. If you do, there’s a good chance you’ll receive a refund. However, if you don’t have it, Haven won’t provide a refund, and you’ll need to claim it through your holiday insurance provider.
  2. Contact Haven Customer Support: Reach out to Haven customer support as soon as possible. Call them at 0330 100 6633 or contact your booking agent if you booked through one.
  3. Provide Booking Information: Have your holiday booking reference number and your name ready. Remember, only the lead booker can make a cancellation.
  4. Explain the Reason: When requested, explain the reason for cancellation. You may be asked to provide written proof.
  5. Consider Haven’s Covid Money Back Guarantee: If you’re unable to travel due to sickness or isolation, Haven’s Covid Money Back Guarantee may apply. Complete the form on their website between 28 and 3 days prior to arrival to check if you’re eligible.

Please note that cancellation deadlines may vary based on your specific booking terms and conditions. It’s advisable to review your booking confirmation or contact Haven customer support for accurate information.

Remember, these steps are for cancelling a Haven holiday reservation specifically. For other cancellation requests, refer to the respective service provider’s cancellation policies and procedures.

Refunding a Haven Holiday Reservation

If you find yourself needing to cancel your Haven holiday reservation, it’s important to understand the refund process. Let’s explore the steps for cancelling a reservation and the refund policies involved.

Refund Policies with Haven Holiday Protection:

  • Cancelling 70 days or more before arrival: Full refund minus any deposit paid and any amount paid for Haven Holiday Protection.
  • Cancelling 69 – 43 days before arrival: 70% refund minus any deposit paid and any amount paid for Haven Holiday Protection.
  • Cancelling 42 – 29 days before arrival: 50% refund.
  • Cancelling 8 – 28 days before arrival: 10% refund.
  • Cancelling less than 8 days before arrival: No refund.

Refund Policies without Haven Holiday Protection:

  • Cancelling at any time: Haven will not provide a refund. You will need to claim it back through your holiday insurance provider.

It’s essential to note that these refund policies serve as general guidelines. Your specific booking terms and conditions may vary, so it’s always best to refer to your booking confirmation or contact Haven customer support for the most accurate information regarding your reservation.

Remember to review the cancellation deadlines and policies for your particular booking to ensure you understand the refund process fully.

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