Canceling your Public Mobile service is a straightforward process that can be done online. Whether you are looking to switch to a different provider or no longer require their services, here are the steps to cancel your Public Mobile subscription:
- Log into your Public Mobile online account: Visit the Public Mobile website and log in using your credentials. If you don’t have an account, you will need to create one before proceeding.
- Disable the auto-pay feature: Once you are logged in, navigate to the billing or account settings section. Look for the option to disable auto-pay. This will prevent any future charges from being applied to your account.
- Remove your credit card details from your account: In the same account or billing settings section, locate the option to remove your credit card information. Follow the prompts to complete the process. This step ensures that no further payments will be taken from your card.
Contact Public Mobile customer service for cancellation
To initiate the cancellation process, you will need to reach out to Public Mobile’s customer support team. There are two primary methods to contact them:
a. Submit a ticket: Visit the Public Mobile website and navigate to their support or contact page. Look for the option to submit a ticket. Fill out the required details, select the appropriate cancellation-related topic, and click “Submit.” You will typically receive a confirmation email with your ticket number.
b. Chat with the Public Mobile chatbot: Alternatively, you can visit the Public Mobile chatbot at https://publicmobile.ca/chatbot. Initiate a conversation by typing “Submit a ticket” and click on “Contact Us.” Select “Other” or the closest matching topic to your request, and follow the instructions to submit a ticket.
- Check your Community Inbox for updates: After submitting the ticket, periodically check your Community Inbox on the Public Mobile website (located in the top right corner, symbolized by an envelope icon). Public Mobile’s customer support team will respond to your ticket there.
- Note: Creating a Community account is necessary to submit a ticket. Ensure you have an account before commencing the cancellation process.
It’s important to note that Public Mobile does not charge any cancellation fees for ending your service. You can cancel at any time without penalty or recurring charges. Once you have completed the cancellation process, your service will be deactivated automatically at the end of your billing cycle.
Please keep in mind that Public Mobile is a prepaid service, and they typically do not offer refunds for unused services or canceled plans. However, if you have purchased a Certified Pre-Owned phone from Public Mobile and need to return it due to manufacturer defects, you can initiate a return or exchange by contacting their customer support team. They will provide you with a prepaid return label, and once the return has been processed, you can expect a full refund to your original payment method within 30 days.
Remember to review the specific terms and conditions associated with your plan and any agreements you have with Public Mobile for more detailed information.
