Cancel Subscription and Membership

How to Cancel Luminess Step-By-Step




Luminess is a popular brand that offers airbrush makeup systems and cosmetics. If you have a Luminess subscription and wish to cancel it, here is a step-by-step guide to help you through the process.

  1. Check customer service availability: Luminess customer service is available Monday to Friday from 8:30 AM to 9 PM Central Time, Saturday from 8:30 AM to 4:30 PM Central Time, and Sunday from 9 AM to 3 PM Central Time. Make sure to call during these hours for prompt assistance.
  2. Call Luminess customer service: Dial 1-888-793-7474 to reach Luminess customer service. This number will connect you to a representative who will assist you with canceling your subscription.
  3. Provide necessary details: When speaking to the agent, provide your contract number and personal details as requested. This information will help them locate your account and process the cancellation efficiently.
  4. Request cancellation: Clearly state that you wish to cancel your Luminess subscription. The agent will guide you through the cancellation process and provide any additional information you may need.
  5. Ask for confirmation: After requesting the cancellation, ask the customer service representative for confirmation. This is to ensure that your cancellation request has been properly noted and processed.

Luminess Cancellation Policy

Luminess allows you to change the frequency of your subscription or cancel your Auto Delivery subscription at any time. However, it’s important to note that Luminess Cosmetics reserves the right to cancel orders or terminate accounts if they suspect any fraudulent, inaccurate, or incomplete payment information.

Refund Policy for Cancelled Luminess Orders

While Luminess does not provide specific information about their refund policy for subscription cancellations, their general refund policy states that if they cannot contact you or you no longer wish to receive the item, they will cancel the order and promptly refund the amount tendered within 7 business days if made using a third-party credit card, such as Visa or MasterCard. It is recommended to contact Luminess customer service at 1-888-793-7474 to inquire about their refund policy for subscription cancellations and provide them with the necessary information to process your request.

Overall, cancelling your Luminess subscription is a straightforward process. By following the steps outlined above and contacting customer service, you can successfully cancel your subscription and address any refund-related concerns.

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