How to Cancel MagicJack Subscription Step-by-Step

Are you looking to cancel your MagicJack subscription? Whether you’re no longer in need of their services or simply want to explore other options, canceling your MagicJack subscription is a straightforward process. In this article, we’ll guide you through the step-by-step process of canceling your MagicJack subscription.

Method 1: Cancel by Phone

The first method to cancel your MagicJack subscription is to contact their customer service by phone. Here’s how you can do it:

1. Dial the MagicJack customer service phone number at 1-844-866-2442 (1-561-594-9925 outside the US and Canada).
2. Inform the agent that you wish to cancel your subscription.
3. Provide the necessary account information, such as your name, address, email address, and MagicJack phone number, to verify your account.
4. The customer service agent will confirm the cancellation of your subscription.

Method 2: Cancel Online

Alternatively, you can manage your MagicJack account online and cancel your subscription through their website. Here’s how:

1. Log into your MagicJack account at my.magicjack.com.
2. Hover over the ‘Account’ tab and click on ‘AutoRenew’.
3. Toggle the Auto Renew button to select ‘OFF’.
4. Your subscription will not renew automatically.

Please note that to fully cancel your account, it is recommended to contact MagicJack customer service by phone as mentioned in Method 1. This ensures that your cancellation is processed smoothly.

Returning a MagicJack Device

If you also need to return your MagicJack device, the process may vary depending on where you purchased it – online or from a physical store. Here’s a breakdown of the return process for both scenarios:

Returning a MagicJack Device Purchased Online:

1. If you purchased your MagicJack device directly from the MagicJack website, you can return it within 30 days of the purchase date for a full refund, minus shipping and handling fees.
2. Obtain a Return Merchandise Authorization (RMA) number by visiting my.magicjack.com/returns.html.
3. Pack the device in its original packaging.
4. Ship the device, along with a written description of the reason for the return, to the address provided when you received your RMA number. Please note that you will be responsible for the shipping costs.

Returning a MagicJack Device Purchased from a Physical Store:

1. If you purchased your MagicJack device from a physical store, the retailer’s return policy applies. Check the specific store’s policy before attempting to return your device.
2. Visit the retail location where you purchased the device.
3. Bring the device, along with its original packaging and receipt.
4. Follow the retailer’s return policy and procedures.

Refund Policy for MagicJack Devices

The refund policy for MagicJack devices depends on where you purchased the device:

• If you bought it directly from the MagicJack website, you have 30 days from the date of purchase to return the device for a full refund, minus shipping and handling fees. To be eligible for a refund, obtain a Return Merchandise Authorization (RMA) number by visiting my.magicjack.com/returns.html. Please note that you are responsible for the return shipping costs.
• If you purchased your MagicJack device from a retailer, the retailer’s return policy applies. Return the device to the retail location where you purchased it, along with the original packaging and receipt.

It’s important to note that unused subscriptions are not refundable. Therefore, cancelling your subscription does not guarantee a refund unless you follow the appropriate return process mentioned above.

In conclusion, canceling your MagicJack subscription involves either contacting their customer service by phone or managing your account online. Returning a MagicJack device also depends on whether you purchased it online or from a physical store. By following the steps outlined in this article, you can successfully cancel your MagicJack subscription and, if necessary, return the device.