Cancel Subscription and Membership

How to Cancel Metro by T-Mobile Step-by-Step




If you’ve decided to cancel your Metro by T-Mobile subscription, you’ll be pleased to know that the process is relatively straightforward. Whether you prefer to do it over the phone or online, we’ve got you covered with this-by-step guide.

Canceling over the phone:

  1. Call customer service: Dial (888) 8-METRO-8 or (*611) from your Metro by T-Mobile phone to reach their customer service.
  2. Explain the reason for cancelation: Once you’re connected with a representative, let them know why you want to cancel your subscription and provide any necessary personal information. This will help them process your request smoothly.

Remember, if you have AutoPay enabled, you’ll also need to take an extra step to ensure that your preferred card isn’t billed monthly by removing the AutoPay option from your My Account settings.

Canceling online:

Alternatively, you can choose to cancel your subscription online. Just follow these steps:

  1. Visit the Metro by T-Mobile website: Go to
  2. Chat or call customer service: Click on the “Chat with us” or “Call us” option to initiate a conversation or speak with a customer service representative.
  3. Provide necessary information: Share the required personal information with the agent, if requested.
  4. State your reason for cancelation: Let the representative know why you wish to cancel your subscription.
  5. Confirm the cancellation: Once everything is processed, make sure to confirm the cancellation to complete the process.

Important considerations:

  • If you decide to cancel your subscription, keep in mind that you may need to return your device. Follow the instructions provided by the customer service representative or check the policy on the Metro by T-Mobile website for more details.
  • As a prepaid service, there are no early termination fees for cancelling your Metro by T-Mobile subscription. However, it’s worth noting that if you have already paid for the month, you won’t receive a refund for the remaining days.

By following these simple steps, you’ll be on your way to canceling your Metro by T-Mobile subscription hassle-free. Just remember to have all the necessary information ready and be prepared to provide it when requested.

Happy canceling!

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