Cancel Subscription and Membership

How to Cancel Nurx Subscription Step-by-Step




If you’re looking to cancel your Nurx subscription, whether it’s on the website, Android, or iOS, you’ve come to the right place. This step-by-step guide will walk you through the process for each platform, ensuring a hassle-free cancellation experience.

Cancel Nurx Subscription through the Website

  1. Start by visiting the Nurx website and logging in to your account.
  2. Once logged in, click on your profile icon located in the top right corner and select “Account.”
  3. Scroll down until you find the “Subscriptions” section, and then click on “Manage Subscription.”
  4. On the next page, you’ll see details about your current subscription. To cancel, click on “Cancel Subscription.”
  5. A prompt will appear asking you to provide a reason for canceling. Feel free to offer any additional feedback if desired.
  6. Finally, click on “Cancel Subscription” once again to confirm and complete the cancellation process.

Cancel Nurx Subscription on Android

  1. Open the Google Play Store on your Android device using your registered account.
  2. Tap on the Menu button (usually three horizontal lines) and navigate to “Subscriptions.”
  3. Among the available options, locate and choose “Nurx Subscription.”
  4. Next, tap on “Cancel Subscription” and follow the instructions to complete the cancellation.

Cancel Nurx Subscription on iOS

  1. Launch the Nurx app on your iOS device.
  2. Log into your account using your Nurx credentials.
  3. Locate and tap on the “Profile” icon located in the bottom right corner of the screen.
  4. From the menu that appears, select “Subscriptions.”
  5. Look for the Nurx Subscription option and choose it.
  6. Tap on “Cancel Subscription” and follow the prompts that appear to confirm the cancellation.

Please note that if you have an active prescription, you may need to reach out to Nurx customer support to cancel your subscription. You can send a message through the Nurx messenger or contact their Customer Care Team at 800-321-NURX between 9 am – 9 pm EST, Monday through Friday.

It’s important to be aware of Nurx’s refund policy, as they have certain restrictions due to the nature of the products they offer. Keep in mind that Nurx does not accept returns or offer refunds for prescription products, as federal law prohibits pharmacies from accepting such returns. However, if you believe there has been an error in the filling of your prescription, you can contact Nurx through your account to address the issue.

For medical consultations, Nurx does not provide refunds even if your request for a prescription or home test kit isn’t approved, as long as your online health assessment has been reviewed by their medical team. However, if you didn’t receive a medical consultation, you may contact them to discuss the possibility of a refund for the consultation.

Regarding Nurx home test kits, they do not issue refunds after the test kit has been shipped. However, your insurance will not be billed unless you complete your samples and return them to the lab.

Now that you’re aware of the steps involved in canceling your Nurx subscription, you can easily navigate the process and make the necessary changes to your account hassle-free.

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