Are you looking to cancel your Purple Carrot subscription? Whether you’re taking a break or looking for an alternative, cancelling your Purple Carrot account is a straightforward process. Here’s a step-by-step guide on how to do it.
Cancel Online
The first option to cancel your Purple Carrot subscription is by doing it online. Follow these steps to do so:
- Log in to your Purple Carrot account.
- Go to the “Subscription” section.
- Click on “Change” next to Subscription Status.
- Scroll down until you see the “Cancel My Account” button.
- Complete the short survey and follow the cancellation instructions to complete the process.
After cancellation, you will receive an on-site confirmation and a confirmation email to the address associated with your Purple Carrot account.
Cancel by Phone
Another option to cancel your Purple Carrot subscription is by calling their customer service team at 1-857-703-8188. Follow these steps to cancel by phone:
- Contact the customer service team at the provided number.
- Request to cancel your account and provide any necessary information, such as your name and email address.
- Ask for an email confirmation of the cancellation.
Cancel by Email
If you prefer to cancel by email, you can send a cancellation request to hello@purplecarrot.com. Here’s how:
- Compose an email requesting to cancel your account.
- Include any necessary information.
- Wait for a confirmation email from Purple Carrot.
Cancel via Live Chat
Another convenient option to cancel your Purple Carrot subscription is by using the Live Chat feature on their website. Here’s how:
- Go to the Purple Carrot website.
- Locate and click on the “Chat With Us” option.
- Use the chat to contact customer support and request to cancel your subscription.
It’s essential to note that if you cancel your Purple Carrot subscription after the deadline for making changes to your order, you may be charged for one final week, and your order will be processed as usual. The deadline is 11 pm EST on the Tuesday before your next shipment. However, if you need a temporary break, you can choose to pause your subscription for up to 10 weeks.
Cancelling your Purple Carrot subscription is a simple process with multiple options available. Choose the method that works best for you and follow the steps outlined above.
