Whether you’re relocating or simply looking to end your commitment, canceling an Urban Air membership is a straightforward process – but it’s crucial to follow the proper steps to ensure a smooth transition and, if applicable, secure a refund. In this comprehensive guide, we’ll walk you through the ins and outs of terminating your Urban Air membership, including the requirements for obtaining a refund.
Canceling After the Initial 12-Month Term
Urban Air’s membership agreement stipulates a 12-month initial term, during which you cannot cancel your membership except in extenuating circumstances. However, once this term has elapsed, you’re free to terminate your membership online through the dedicated membership portal.
Steps to Cancel Online:
- Visit www.urbanair.com/membership/
- Scroll to the bottom of the page and fill out the contact form
- Enter your personal details (name, email, phone number, zip code, and nearest Urban Air location)
- Select “Change/Upgrade Existing Membership” from the drop-down menu
- In the message box, clearly state your intent to cancel your membership
Once submitted, your cancellation request will be processed, and your membership will be terminated on the next billing cycle.
Canceling During the Initial Term
While Urban Air generally prohibits cancellations during the initial 12-month term, exceptions are made in the following circumstances:
- Residential Relocation: If you’ve moved more than 25 miles away from the nearest Urban Air location, you can provide proof of your new residence (e.g., a utility bill or signed lease) to cancel your membership.
- Death or Disability: In the event of a member’s death or permanent disability, Urban Air will allow for early termination upon receiving appropriate documentation (e.g., an obituary or medical letter from a licensed physician).
To initiate a cancellation under these circumstances, you’ll need to email your proof to privacy@urbanairparks.com or mail it to:
Urban Air Attn: Membership Support 2350 Airport Freeway, Suite 505 Bedford, Texas 76022
Requesting a Refund
If you believe you’re entitled to a refund for your Urban Air membership, you can submit a request to the Membership Support team. This can be done via email at privacy@urbanairparks.com or by mailing a written request to the address provided above.
When requesting a refund, be sure to include detailed information about your situation and any supporting documentation to strengthen your case. Urban Air will review your request and respond accordingly.
Key Takeaways
- Urban Air memberships cannot be canceled by phone, email, or fax – only through the online portal or by providing written proof of relocation, death, or disability.
- Cancellations during the initial 12-month term are only permitted in specific circumstances and require appropriate documentation.
- To request a refund, contact the Membership Support team with a detailed explanation and any relevant documentation.
- Membership cancellations become effective on the next billing cycle after being processed.
