Are you looking to cancel your Yelp Ads but don’t know where to start? In this guide, we will walk you through the step-by-step process of canceling your Yelp Ads. Whether you want to cancel a paid product or campaign, adjust your budget, or simply pause your Yelp Ads, we’ve got you covered. Let’s get started!
Canceling Yelp Ads
Follow these steps to cancel your Yelp Ads:
- Log in to your Yelp Business page profile: Start by logging in to your Yelp Business page profile. If you don’t have one, create a Yelp Business page before proceeding.
- Visit the Billing page: Once you’re logged in, navigate to the Billing page. You can usually find this option in the navigation menu of your Yelp Business account.
- Manage Your Products: On the Billing page, look for the section labeled “Your Products” and click on “Manage.” This will allow you to access your active Yelp Ads.
- Cancel Paid Products or Campaigns: In the “Manage” section, you will see a list of your paid products or campaigns. Locate the specific product or campaign that you wish to cancel and click on the “Cancel” icon next to it.
- Follow the Prompts: Yelp will provide prompts to guide you through the cancellation process. Read and follow the instructions carefully to ensure a successful cancellation. Make sure to review any cancellation terms or conditions associated with your Yelp Ads.
- Confirm Cancellation: After following the prompts, confirm the cancellation. Refresh the page to ensure that the cancellation was successful.
Adjusting Budget or Pausing Yelp Ads
If you are enrolled in a Cost-Per-Click (CPC) program and want to adjust your budget or pause your Yelp Ads, follow these steps:
- Log in to your Yelp Business page profile: Start by logging in to your Yelp Business page profile.
- Visit the Billing page: Navigate to the Billing page, which can usually be found in the navigation menu of your Yelp Business account.
- Manage Your Products: In the “Your Products” section on the Billing page, click on “Manage” to access your active Yelp Ads.
- Adjust Budget or Pause: Locate the Yelp Ads section and click on the “Edit budget” or “Pause” icon, depending on your desired action.
- Set Restart Date (optional): If you choose to pause your Yelp Ads, you can select a date for automatic restart. Keep in mind that you have the flexibility to restart your ads at any time before the chosen date.
- Follow the Prompts: Yelp will provide prompts to guide you through the budget adjustment or pause process. Read and follow the instructions carefully to complete the action successfully.
- Confirm Pause Request: After following the prompts, confirm the pause request. Refresh the page to ensure that the request was successful.
Canceling a Contracted Yelp Ads Program
If you’re under contract and need to cancel your Yelp Ads program, follow these steps:
- Contact Yelp’s Customer Success team: Call Yelp’s Customer Success team at (855) 380-9357 to request cancellation of your contracted Yelp Ads program. Be prepared to provide relevant details and information about your contract.
Requesting a Refund for Yelp Ads
If you’re looking to request a refund for Yelp Ads, it’s important to note that refunds for advertising services may not always be available. The eligibility for a refund depends on the specific terms and conditions of your purchase. To request a refund, follow these steps:
- Contact Yelp’s support team: Reach out to Yelp’s support team by calling (877) 767-9357 or emailing support@yelp.com. Provide them with a receipt and detailed information about your purchase to facilitate the refund process.
- Review Yelp’s Terms and Conditions: Familiarize yourself with Yelp’s terms and conditions, as they may outline the circumstances under which refunds are provided. Keep in mind that Yelp may offer refunds in the form of replacement advertising services in certain cases.
Remember, before canceling or requesting a refund, it’s essential to review the terms and conditions associated with your Yelp Ads. Ensuring a clear understanding of the process and any potential implications will help you navigate the cancellation or refund request smoothly.
By following these step-by-step instructions, you can cancel or adjust your Yelp Ads with ease. Whether you’re looking to end a paid campaign, tweak your budget, or take a break from advertising, these guidelines will assist you throughout the process.
