Cancel Subscription and Membership

How to Cancel Zalora Order Step-by-Step




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To ensure a hassle-free cancellation of your Zalora order, it is important to act quickly as the cancellation window is limited. Remember, you can only cancel your order if it has not been packed yet. Once the order is packed, cancellation is no longer possible, and you will need to proceed with returning the product. Here is a step-by-step guide on how to cancel a Zalora order:

Using the Mobile App

  1. Sign in to your Zalora account on the mobile app.
  2. Tap on “Account” and then select “My Orders.”
  3. Locate the order you wish to cancel and tap on “Manage Order.”
  4. Look for the “Cancel Order” button and tap on it to submit your cancellation request.
  5. A confirmation prompt will appear, click on “Yes, Proceed” to finalize the cancellation.

Using the Desktop Website

  1. Log in to your Zalora account on the desktop website.
  2. Navigate to your profile and select “My Account.”
  3. Go to the “Order & Tracking” section.
  4. Find the order you want to cancel and click on the “Cancel Order” button.
  5. Follow the prompts to confirm the cancellation.

Refund Policy

After canceling your Zalora order, you can expect to receive a refund. Zalora typically sends an email to inform you about the status of your cancellation request. The refund process timeframe varies based on the payment method you used during the purchase. Here are the estimated refund timeframes:

  1. Store credit: Refunded within 1 day.
  2. Bank transfer: 1 working day lead time, with a refund reflected in your bank account within 3 to 5 working days.
  3. Credit card or debit card: Refunded within 1 to 5 working days.

Please keep in mind that these timeframes are approximate and may vary depending on individual circumstances. If you have any concerns or questions about your refund, it is recommended to contact Zalora’s Customer Service Team through their chat or email support for further assistance.

By following these simple steps, you can successfully cancel your Zalora order and receive the refund in a timely manner. Remember to act promptly and reach out to the customer service team if you need any additional assistance. Enjoy a hassle-free shopping experience with Zalora!

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