Alpha Outpost is a subscription service that offers curated boxes filled with outdoor and survival gear. If you wish to cancel your Alpha Outpost subscription, you can do so by following these step-by-step instructions:
- Send an Email: Compose an email to MemberSupport@alphaoutpost.com with the subject line “Cancel Membership.” This email will serve as your cancellation request.
- Please ensure that you send the email at least 3 business days before the 3rd of the month to avoid being charged for the next month’s subscription.
- Include Essential Information: In your cancellation email, provide the following details:
- Your full name.
- The email address associated with your Alpha Outpost account.
- A clear and explicit request to cancel your membership.
- Consider Calling: If you prefer to cancel your membership over the phone, you can call Alpha Outpost’s customer support at +1-630-352-4898. Inform the representative about your decision to cancel your subscription.
- Timing is Essential: Keep in mind that your subscription should be canceled prior to the first day of your billing cycle, which occurs on the 3rd day of each month.
- To avoid any charges, make sure to cancel your subscription before the first day of your billing cycle.
- Note that if you cancel your order before it is shipped, you will receive a refund of 80% of its value.
- No Free Cancellation Policy: Alpha Outpost does not offer a free cancellation policy. Be aware that cancellation fees may apply if you are terminating your subscription early.
- If you signed up for the $5 first box promotion, there is an early termination fee of $34.95 for each subscription if you cancel before your 3rd month. However, if you have already received three or more boxes, the cancellation fee may not apply.
- Contact Customer Support: If you encounter any issues during the cancellation process or have further questions, reach out to Alpha Outpost’s customer support for assistance.
- You can contact them via email at MemberSupport@alphaoutpost.com or call +1-630-352-4898.
How to Request a Refund for Alpha Outpost Subscription
If you need to request a refund for your Alpha Outpost subscription, there are a few important factors to keep in mind:
- Refund Policy: Alpha Outpost generally does not offer refunds or accept returns unless the item you received is proven to be defective. This means that if you simply change your mind about the subscription or are unhappy with the contents of a box, you may not be eligible for a refund.
- Defective Item: If you received a defective item in your Alpha Outpost box, you can contact their customer support to request a replacement or a refund. It is recommended to provide detailed information about the issue with the item and include any relevant images or documentation to support your claim.
- Contact Customer Support: To request a refund, you can contact Alpha Outpost’s customer support team via email at MemberSupport@alphaoutpost.com or by calling +1-630-352-4898. It is best to reach out to them as soon as possible to initiate the refund process.
- Annual Subscription: If you have an annual subscription and choose to cancel it before the subscription period ends, you may be eligible for a refund of up to 80% of the value for items that have been paid for but have not been shipped. However, this policy may not apply in all cases, so it’s important to contact Alpha Outpost’s customer support for specific information regarding your situation.
- Be Prepared for Changes: Keep in mind that refund policies may change over time, so it is always a good idea to verify the current policy with Alpha Outpost’s customer support to ensure accuracy.
It’s essential to follow Alpha Outpost’s refund policies and procedures to maximize your chances of receiving a refund. Remember to clearly communicate the issue, provide supporting evidence if necessary, and reach out to the customer support team promptly.
