If you’re looking to cancel your Club Pilates membership, you have a few options depending on how you purchased your subscription. Here is a step-by-step guide on how to cancel your Club Pilates membership:
In-person cancellation
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- If you purchased your membership at a Club Pilates studio location, you will need to return to the same studio to cancel your membership.
- Speak to the manager or a team member at the studio and request cancellation.
- They will provide you with the necessary information and guide you through the cancellation process.
Online cancellation
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- If you purchased your membership through the Club Pilates website or app, you can cancel it online.
- Log in to your Club Pilates account on the website or app.
- Look for the “Info” icon or “Account” button at the top of the screen and click on it.
- Find the option to submit a cancellation request and follow the prompts.
- After submitting the request, wait for a confirmation email. If you don’t receive one, follow up to ensure the cancellation has been processed.
Third-party marketplace cancellation
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- If you purchased your membership through a third-party marketplace, such as Groupon or ClassPass, you will need to return to that marketplace to cancel your subscription.
- Contact the marketplace’s customer service and inquire about their cancellation process for Club Pilates memberships.
- Follow the instructions provided by the marketplace to cancel your subscription.
It’s important to note that Club Pilates requires a 30-day written notice for all cancellations. Make sure to contact your local studio for specific details regarding their cancellation policy. Keep in mind that the cancellation policy may vary between franchises.
If you encounter any issues or need further assistance, you can reach out to Club Pilates customer service via phone or email. They will be able to provide you with additional guidance and support.
What happens if I cancel my Club Pilates membership early
When cancelling your Club Pilates membership early, it’s crucial to understand the consequences based on the type of membership you have:
- Monthly membership: If you cancel before the end of your billing period, you will continue to have access to the service until the end of that period. However, Club Pilates does not provide refunds or credits for any unused sessions or remaining membership time.
- Annual membership: Similar to monthly memberships, you are required to provide a 30-day written notice for cancellation. You will have access to the service until the end of your billing period, but no refunds or credits will be provided for any unused time or sessions.
Please note that there are no specific cancellation fees for terminating the membership itself. However, if you cancel a scheduled class on short notice (within 12 hours of the class time), you may be subject to a late cancellation fee, which varies between locations.
It’s also important to understand that Club Pilates operates on a non-refundable system. This means that once you have paid for your membership, you are not eligible for refunds for any unused sessions or remaining membership time.
Before making the decision to cancel your Club Pilates membership, consider these factors and reach out to your local studio or Club Pilates customer service for any further information or clarification.
