If you’re looking to cancel your Thrive Market membership, you have several convenient options available to you. Follow the steps outlined below to ensure a smooth cancellation process.
Option 1: Call Customer Service
- Dial (866) 419-2174 and request to speak with a representative.
- Provide the representative with your membership number and customer details.
- Clearly state that you wish to cancel your membership.
- Request a confirmation email to verify the cancellation.
Option 2: Send an Email
- Compose an email to support@thrivemarket.com.
- Clearly state in the subject line that you want to cancel your membership.
- Provide your membership details and any necessary identification information.
- Request a confirmation email to verify the cancellation.
Option 3: Use the Chat Feature
- Visit the Thrive Market help page.
- Locate the green “Chat” button in the lower right-hand corner.
- Click on the button to connect with a customer service agent.
- Inform the agent that you want to cancel your membership.
- Request a confirmation email to verify the cancellation.
Remember to ask for a confirmation email regardless of the cancellation method you choose. This confirmation will serve as proof that your membership has been successfully canceled.
It’s important to note that while Thrive Market’s cancellation policy does not explicitly mention a cancellation fee, failing to cancel your membership will result in automatic renewal at the current rate. For annual memberships, the rate is $59.95; for monthly memberships purchased after April 2022, the rate is $12; and for monthly memberships purchased before April 2022, the rate is $9.95.
First-time annual members can receive a full refund within the first 30 days of membership. However, they will lose their ability to place orders with Thrive Market upon canceling. If you place an order after the cancellation goes into effect or reactivate a canceled membership, you will be charged at the then-current rate for a non-refundable annual membership.
Regarding refunds, if you haven’t placed any orders after the membership fee was charged, you may be eligible for a full refund. However, if you’ve made purchases, Thrive Market can only provide a refund for any unsatisfactory items, not the membership fee itself.
By following these steps and keeping these policies in mind, you can cancel your Thrive Market membership with ease.
