In today’s world of cord-cutting and streaming services, it’s essential to have flexibility and control over your subscriptions. Vidgo is a popular live TV streaming service that offers a wide range of channels, but if you’re no longer satisfied with their offerings or looking to cut costs, it’s crucial to know how to cancel your subscription and request a refund if needed.
Canceling Your Vidgo Subscription
Vidgo makes it relatively straightforward to cancel your subscription. Follow these steps:
Step 1: Log in to Your Vidgo Account
Visit the Vidgo website (www.vidgo.com) and log in to your account using your credentials.
Step 2: Navigate to the Subscription Section
Once logged in, click on the “My Account” or “Subscription” section, which should be easily accessible from your account dashboard.
Step 3: Cancel Your Subscription
In the subscription section, you should find an option to cancel your subscription. Click on it, and follow the on-screen instructions to complete the cancellation process.
If you signed up for Vidgo through a third-party platform like Roku, you’ll need to cancel your subscription directly from that platform’s account settings.
Step 4: Turn Off Auto-Renewal (Optional)
Before completing the cancellation process, ensure that the auto-renewal feature is turned off to prevent any further charges after the current billing cycle.
It’s important to note that once you cancel your Vidgo subscription, you’ll lose access to all saved content and recordings at the end of the current billing cycle.
Requesting a Refund from Vidgo
While Vidgo doesn’t publicly advertise a refund policy, you may be eligible for a refund under certain circumstances. Here’s how you can request a refund:
Step 1: Gather Necessary Information
Collect all relevant information, such as your account details, the date of your subscription, and any specific reasons for requesting a refund (e.g., dissatisfaction with the service, technical issues, or billing errors).
Step 2: Contact Vidgo Customer Support
You can reach out to Vidgo’s customer support team by email (support@vidgo.com) or by phone (1-800-978-7619). Clearly explain your situation and request a refund, providing all the necessary details.
Step 3: Follow Up and Escalate if Necessary
If you don’t receive a satisfactory response from the initial customer support representative, politely follow up or escalate your request to a supervisor or higher-level support team.
Step 4: Consider Third-Party Assistance (Optional)
If you’re still unable to obtain a refund from Vidgo, you may consider using third-party services like DoNotPay, which can help you draft a refund request letter and navigate the process more effectively.
While Vidgo doesn’t explicitly state their refund policy, it’s always worth attempting to request a refund, especially if you’ve experienced issues with the service or if there were billing errors.
Canceling a subscription or requesting a refund can sometimes be a frustrating process, but being informed and persistent can increase your chances of success. By following the steps outlined above, you can navigate the process of canceling your Vidgo subscription and potentially obtain a refund if you’re eligible. Remember, it’s your right as a consumer to make informed decisions and seek resolution if a service falls short of your expectations.
